Q. How many plants will I get?
A. If you buy 1 "tray" you will get 32 plants. They do not have to be the same variety. Pick out 8 varieties that you want and you will get 4 plants of each variety totaling 32 plants. Need more? Add another tray and repeat the process. We do not sell half trays or single plants, only full trays. Go to our How To Order Page for more information
Q. What size are the plants?
A. The perfect size for transplant! They are grown in 4-packs and each plant has 2.4" by 2.4 " space to grow in.
Q. Why can't I create an account?
A. Accounts can only be created after you have placed an order, not before. You will receive instructions on how to do this shortly after the order is received by us. If you don't see it please check your spam folder!
Q. I can't log into my account. Can you help?
A. Yes, we can help you get into or create your account. Use the contact page to let us know.
Q.How do I contact you?
A. Use our contact form and we will get back to you shortly.
Q. When will my credit card be charged?
A. Credit card orders are charged at the time of purchase. This reserves the plants for you.
Q. When will my order ship?
A. After your order is placed we will email you to verify the order, shipping address, and give you a ship date. Please mark your calendar and save that email! It is very rare that we will not ship them that week and if anything changes we would contact you. If the ship date is not at the time you wanted please let us know then so we can change it. We only ship in Spring. When they are shipped you will get a tracking number from UPS. If you don't, please check your spam folder. They will arrive in 2-3 days.
Q: How can I track my shipment?
A. UPS will send you a tracking number when they go out.
Q. Do you have a paper catalog?
A. No. We gave up our paper catalog to help keep our prices low.
Q. What payment methods do you accept?
A. We accept Mastercard, Visa, Amex, Discover, and Gift Certificates.
Q. Can I change my order?
A. Should you need to change an order, please contact us as soon as possible.
Q: Why can’t you ship live plants to my state?
A. The plants we grow cannot be shipped to some states from NY due to USDA restrictions. We are also unable to ship outside of the U.S.
Q: Why am I being charged sales tax?
A. We are located in NY and the law requires us to charge tax on plants being delivered to an address in NY state. All other states will not be charged tax.
Q. When should I order plants?
A. Generally, we take plant orders between November and through May but our shipping season is from April to June. Some varieties sell out early. By ordering early the plants will be reserved for you.
Q. Can I order by phone?
A. No. You can only order through our website.
Q. Do you sell Gift Certificates?
A. Yes! Go here: Gift Certificates
Q. Can I visit your greenhouse and buy plants there?
A. We are primarily a mail-order business and do not have a retail nursery store. But you can meet us and buy plants from April-September at our local and beautiful Ithaca Farmers Market. We would love to meet you. For details go here: https://gracefulgardens.com/visit-us
Q. What is my hardiness zone?
A. Please refer to the map below:
Q. My order arrived damaged, what do I do?
A. Every plant is fragile and the shipping process is not always kind. The leaves can be broken or bent in transit but plants are resilient and they will recover from that kind of damage. We personally grow and ship every order that leaves our farm. Only plants in vigorous and healthy condition are shipped to you. We take great care in packing your plants and have excellent shipping results. If there is a serious problem please notify us immediately and when necessary we will replace the plants or refund your money. We want you to be satisfied and happy with your plants. Of course, It will be your responsibility to find the right home for your plants giving them enough water, sun, and nutrients to keep them healthy, to protect them from extreme weather, and to plant them in a timely manner. Once in your garden, any plant can be affected by its environment and we cannot take responsibility for the soil conditions, inclement weather, or other forces of nature that may harm your plants.
